Position Overview: Our client is a provider of consulting services to major law firms and corporate legal departments. Working closely with a team of highly experienced thought leaders, the Director of Professional Services shall manage deliverables and ensure the highest level of customer service. This individual will oversee all project management activities, set and manage execution of firmwide best practices, and have full P&L responsibility for their division.
Responsibilities

• Reporting directly to the CEO, the Director shall oversee project management best practices, kickoffs, risk management, quality assurance
• Manage department budget, track expenses
• Lead company’s project management team
• Identify opportunities for increased sales revenues
• Ensure client satisfaction
• Continuous improvement of deliverables, quality, and customer satisfaction
• Handle escalation process and resolve final matters
• Quality Assurance – Program development and execution
• Hire, train, manage, and mentor internal teams and manage project staffing
• Project Estimation – Ensuring that our project plans meet our best practices
• As part of the company’s leadership team, suggest idea, guidance, strategy, policies and practices toward the organization’s goal of continuous process improvement
• Assist business development team
• Develop and maintain relationships with decision makers at Am Law
• Present at industry event, trade shows, CIO Roundtables, and author articles/white papers
• Achieve yearly billable target
  Requirements
• BA or equivalent
• 5+ years of supervisory experience
• 3+ years consultative project management experience
• 3+ years leading a service practice
• Excellent interpersonal, verbal, written and presentation communication skills
• Leadership qualities
• Ability to address evening and weekend requirements as needed
• Travel as needed

Location: Remote U.S.
Compensation: Salary range: $175-200K+ base plus variable comp and strong benefits
To apply, please email current version of resume in MS Word format to: David A. Netzer, Executive Recruiter David@LSCNetwork.com