eDiscovery Account Manager, Implementation and Engagement (New York)

Responsibilities


The eDiscovery Account Manager of Implementation and Engagement is responsible for overseeing the client experience with each matter from onset to production. He or she shall oversee a portfolio of projects and act as a problem solver for escalation of an issues. This individual manages project design and workflow, so all technical and non-technical requirements are properly handled. Duties include managing risks (legal and financial) as well as QA of their assigned accounts.

DESCRIPTION

• Helps develop Statement of Work (SOW), assess resource needs, workflows, risk management, and define all projected technical and non-technical requirements.

• Oversees timely production of project deliverables.

• Organize project start meetings with project teams to regarding setting project scope and requirements while managing client project expectations.

• Tracks all projects, oversees quality, and strives to achieve maximum profitability for each project

• Resolve or further escalate critical project issues as necessary

• Directly assist clients in solving complex and non-routine database and review issues, including creation of complex searches and methodology.

• Encourage clients to use company’s proprietary technology solutions for use in eDiscovery projects

• Assist sales team members to develop opportunities with next and existing clients

• Focus on development of strong client relationships

• Assist with preparation of bids and attend sales presentations as needed

QUALIFICATIONS


• At least 5 years of relevant eDiscovery account management experience
• BA/BS required; JD preferred
• Knowledge of each phase of the EDRM
• Advanced knowledge of eDiscovery technologies such as Concordance, Relativity, LAW, Encase, Nuix

• History of managing large volume, complex accounts within the legal technology vertical • Excellent verbal and written communication skills, expert presentation skills

• Desire and ability to travel frequently, with some international travel

• Has a flexible schedule allowing time to work on night and weekends as needed, with little direction


Location: New York (Hybrid, most days in office)
Compensation: Strong base, commensurate with experience
To apply, please email current version of resume in MS Word format to:
David A. Netzer, Executive Recruiter David@LSCNetwork.com

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